1. Appointments and deposits

• All appointments must be booked in advance.
• The Rose Room operates by appointment only, Monday to Saturday.
• A 50% deposit of the total treatment price is required at the time of booking.
• Appointments are not confirmed until the deposit has been received.
• The remaining balance is payable at the time of your appointment.
• We accept cash, debit card, credit card and bank transfer.

2. Cancellations and rearrangements

We understand that plans can change, and we kindly ask for at least 48 hours’ notice if you need to cancel or rearrange your appointment.

• 48 hours’ notice or more: Please contact us to arrange a cancellation or rearrangement. Your deposit will be refunded or transferred to a new appointment.
• Less than 48 hours’ notice: Your 50% deposit will be retained.
• Missed appointments: If you do not attend your appointment without prior notice, your 50% deposit will be retained.

If you need to change your appointment, please contact us as soon as possible by WhatsApp or email.

3. Arriving for your appointment

Please arrive at your scheduled appointment time. If you arrive late, your treatment may need to be shortened to avoid affecting other appointments. The full treatment price will still apply.

If you are running late, please let us know as soon as possible.

4. Consultations and medical information

Your safety is our priority. Before treatment, you may be asked to complete a consultation form covering relevant medical history, allergies, medication and other information that could affect treatment suitability.

It is your responsibility to provide accurate and up-to-date information and to notify us of any changes before your appointment.

We reserve the right to postpone or decline a treatment if we believe it may not be suitable or safe to proceed.

5. Patch testing

Certain treatments require a patch test before your appointment. This may include lash and brow treatments, tinting and henna.

Where a patch test is required, it must be completed within the timeframe advised by your therapist.

A previous patch test or treatment without a reaction does not guarantee that a reaction will not occur in the future.

6. Under-18 clients

Some treatments may be available to clients under the age of 18 with parental or guardian consent.

Availability will depend on the treatment, relevant age restrictions and insurance requirements. Please contact us before booking to confirm whether the requested treatment is suitable.

7. Treatment results and aftercare

Every client is different, and treatment results can vary depending on individual skin type, hair growth, lifestyle and other factors.

We cannot guarantee identical results for every client.

Aftercare advice will be provided where appropriate. Clients are encouraged to follow the advice given to support their results and reduce the risk of irritation or complications.

8. Gift vouchers

The Rose Room offers digital gift vouchers for any value.

• Gift vouchers can be purchased by contacting us directly.
• Vouchers can be redeemed against eligible treatments offered by The Rose Room.
• Vouchers cannot be exchanged for cash.
• Any expiry date and applicable conditions will be clearly communicated at the time of purchase.

Please contact us before booking if you wish to redeem a gift voucher.

9. Pricing and payments

All treatment prices are displayed on our website and are subject to change. Any price applicable to your appointment will be confirmed at the time of booking.

The remaining treatment balance must be paid at the appointment.

10. Refunds and concerns

If you have any concerns about a treatment or your experience, please contact us as soon as possible so that we can discuss the matter.

Nothing in these terms affects your statutory consumer rights.

11. Personal information

Information provided during booking and consultation will be handled in accordance with our Privacy Policy. We only use personal information for legitimate business purposes, including appointment management, treatment suitability, client records and communication.

12. Contact us

If you have any questions about these terms or need assistance with a booking, please get in touch.

The Rose Room

Website: https://www.the-rose-room.co.uk

WhatsApp / Telephone: 07754 760046

Email: info@the-rose-room.co.uk

Thank you for choosing The Rose Room. We look forward to welcoming you. 🌹