Frequently Asked Questions 

How do I book an appointment?

Appointments can be booked by WhatsApp, email or through the contact form on our website. The Rose Room operates by appointment only, Monday to Saturday.

Do I need to pay a deposit?

Yes. A 50% deposit of the treatment price is required at the time of booking. Your appointment is not confirmed until your deposit has been received. The remaining balance is payable at your appointment.

What is your cancellation policy?

We kindly ask for at least 48 hours’ notice if you need to cancel or rearrange your appointment. Cancellations made with less than 48 hours’ notice and missed appointments will result in your 50% deposit being retained.

What payment methods do you accept?

We accept cash, debit cards, credit cards and bank transfers.

Do I need a patch test?

Some treatments require a patch test before your appointment, particularly treatments involving tint, lash or brow products and henna. Where a patch test is required, it must be completed within the timeframe advised before treatment. Please let us know when booking if you are unsure whether you need one.

Can I have a treatment if I have a medical condition or allergies?

Your safety and wellbeing are our priority. Please disclose any relevant medical conditions, allergies, medication or changes to your health before your treatment. Some conditions may mean that a treatment needs to be adapted, postponed or is not suitable. If you are unsure, please contact us before booking.

What should I do before my appointment?

Preparation varies depending on your treatment. We recommend arriving with clean skin where possible and avoiding heavy makeup on the treatment area. Any specific preparation or aftercare advice will be provided when you book or during your consultation.

Can I book if I am under 18?

Yes, some treatments may be available to under-18s with parental or guardian consent. Treatment availability will depend on the type of treatment, age requirements and applicable insurance conditions. Please contact us before booking so we can confirm suitability.

Do you offer gift vouchers?

Yes! Digital gift vouchers are available for any value, making them a lovely gift for someone special. Please contact us to purchase one.

Can I buy a gift voucher for someone else?

Of course. Digital gift vouchers can be purchased as a gift and sent to the recipient. Please contact us to arrange yours.

Will I receive aftercare advice?

Yes. Your therapist will provide any relevant aftercare advice following your treatment. Following these recommendations can help you get the best possible results and support your skin and wellbeing.

Where are you located?

The Rose Room is a private, home-based beauty room in Portsmouth. The full address and appointment details will be provided when your booking is confirmed.